Frequently Asked Questions about Eye Envy Tear Stain Remover

Q: What causes excessive tearing and staining?

A: Staining can be caused by a variety of things:
Clogged or Shallow Tear Ducts: Studies indicate that 20-25% of small dogs and cats are born with closed of shallow tear ducts. Tears overflow because there the eyelid space is not deep enough to contain them.
Excessive Tearing: When the face hair is wet from excessive tearing, it becomes a breeding ground for bacteria and yeast infections (AKA: Red Yeast, which causes deep reddish-brown stains); Low grade bacteria infections may also cause excessive tearing.
Cutting Teeth: Cutting teeth may cause changes in the head & mouth structure of your pet, placing pressure on the tear ducts.

Irritation & Allergies: Some animals get hair or eyelashes into their eyes causing irritation. Many breeds are susceptible to allergies. Shampoos and other chemicals can also irritate their eyes. Some foods cause allergic reactions; animals may also build an allergic reaction over time to a type of food.
Water: Water with high mineral levels causes staining
Food & Treats: Diet plays a significant role. Many commercial foods contain additives, preservatives and food coloring. This could lead to staining.
Fleas: Fleas survive in moisture, which they get from the eye or mouth area. This could cause irritation and in addition red stains left behind may be from flea feces. These are just a few reasons. There are MANY more!!

Q: Why is Eye Envy so different than all the other products that I've bought that don't work?

A: Eye Envy works at the true problem, a bacteria infection. Eye Envy contains a cleanser, an astringent (to dry the area) and herbal flower extract (acts as a natural antibiotic) and an antibacterial. Eye Envy must be used for consecutive days until the stain is gone, typically within a week. Once the stain is gone, weekly or b-weekly maintenance is required, depending on the animal.

Q: What if I've used bleach or peroxide to clean the area around the eyes?

A: Bleach and Peroxide make the hair shaft very porous, causing the stain to set into the hair. Eye Envy will only lighten the areas previously damaged by bleach or peroxide, but all regrowth will be stain free.

Q: Is Eye Envy safe to use on my pregnant dog or cat?

A: Yes. Eye Envy is applied externally, it is 100% safe to use on pregnant, lactating and even small kittens (over the age of 7 weeks).

Q: Can I use only the solution?

A: Eye Envy is a two-step process. It is HIGHLY recommended to use both products when initially removing stains.

Q: Is the powder just a cover up?

A: No. Eye Envy Powder actually contains an additional antibacterial. It allows the area to remain dry and repels additional tears, while working in conjunction with the solution.

Q: What happens if a small amount gets into my pets eyes?

A: There is nothing to worry about if some solution gets into your pets eyes. The ingredients are safe and have been tested.

Q: Can I use Eye Envy on my dog/cats legs, tail, mouth area? Is it safe?

A: Yes. The ingredients will not harm your animal. Also, Eye Envy can be used for chin acne and urine stains.

Q: Does Eye Envy require refrigeration?

A: There are two types of Eye Envy, Original and NR. Original requires refrigeration and has a limited shelf-life of 2-3 months. NR does NOT require refrigeration and has an extended shelf life of up to a year. Cherrybrook carries the Eye Envy NR.

Q: My dog has brown fur. Does Eye Envy fade/bleach colored animals?

A: No. The product does not contain any peroxides or bleaching/whitening agents or harsh chemicals. Your pet’s hair will not discolor.